1. ABOUT OUR POLICY
Every Mofit Home professional works tirelessly to ensure you are completely satisfied with your high-end shopping experience. If you do wish to return your order, you may do so in accordance with our Return Policy (“Policy”) and the information set forth herein. Customers are responsible for the entire return process (“Return Process”), which includes the steps, procedures, and applicable fees in accordance with this Policy. Orders that arrive at our Las Vegas, Nevada, warehouse with any damaged or missing (misplaced) items will incur an additional fee or charge, which will be deducted directly from the refund amount. Orders with open claims (i.e., orders with existing issues during delivery that result in a claim) are subject to extra charges for any additional issues caused at any point during the Return Process. Refunds will only be issued following a complete inspection of each item at our warehouse, and customers will receive their refund, LESS the applicable fees during the Return Process.
2. POLICY DETAILS
A. KEY POINTS
- Returns for special orders will be accepted up to thirty (30) calendar days from the order delivery date
- The return timeline commences on the date customers receive their orders
- A 35% restocking fee of the total purchase price will be applied to all orders for unauthorized returns or refused shipments (including drop-ship orders)*
- Return items must be packaged using the original or similar packaging materials. A repackaging fee of $200 may apply for inadequately packaged returns
- A refund will be issued to the payment method used at the time of purchase
- Special orders cannot be exchanged
- As-is products and individual pieces of an order (g., chaises, chairs, coffee tables, etc.) cannot be returned or exchanged
*An unauthorized return consists of a returned order that does need meet ALL listed criteria in Section 3 (‘Return Steps’) of this Policy.
B. SPECIAL (CUSTOM-MADE) & IN-STOCK/ONLINE ORDER RETURN CHART
Return Timeline (Calendar Days)
Return Is Possible?
Day 1 - 15
Day 16 - 30
35% Restocking Fee + Return Costs
After 30 Days
C. SHOWROOM (LOCAL) ORDER RETURNS & EXCHANGES
Because we are based in Las Vegas, Nevada, customers with showroom orders that are delivered within the Las Vegas area (i.e., orders with a local Las Vegas, Nevada, shipping address) qualify for a one-time complimentary shipping and return/exchange opportunity. Returns and exchanges for showroom items can be made within five (5) calendar days from the date of delivery. Returned orders within the allotted 5-day time frame will not incur restocking fees. Customers will be responsible for the return and exchange Return Process in accordance with the terms of this Policy. At a customer’s request, a Mofit Home representative may assist with this Return Process (order packaging and pick-up), but a service fee in the amount of $199.00 will be applied. This fee is subject to change based on the quantity of products being returned or exchanged. Customers without this service will need to ensure all items are thoroughly packaged and prepared for their carriers. Orders cannot be exchanged more than once. Orders returned more than once (after the initial complimentary return option) or after the allotted 5-day period are subject to a $199.00 shipping fee as well as a 25% restocking fee of the total value of the final sales price. Returns will not be allowed after 15 calendar days from the date a customer receives their order. Customers may incur additional charges on items damaged during this Return Process. Customers with orders delivered to any location outside the Las Vegas, Nevada, area will follow the in-stock/online and special order Return Process.
3. RETURN & REFUND PROCESS
A. RETURN STEPS
NOTE: All returns MUST be confirmed via email in order to proceed to Step 2.
B. REFUND PROCESS
Once we receive a returned order, our warehouse team will carefully inspect the packaging and contents. After inspection, if the item is not in its original condition the customer received in, an applicable fee may apply. Upon completion of this Return Process, we will issue a refund, less the applicable costs as per the terms of this Policy. The general inspection and refund process time frame is normally 3–5 business days from the date a returned order arrives at our warehouse, but this is subject to change due to various factors. For more information on the status of your return, contact us directly.
Special orders are not able to be canceled once they are in transit to the Port of Long Beach in California; our warehouse in Las Vegas, Nevada; a carrier’s shipping terminal(s); or a customer’s shipping address. Please keep in mind that a cancellation is an irreversible process that will result in the immediate removal of all items from a customer’s order details, and cancellations may result in shipping, restocking fees, or other charges if a customer (a) cancels an order after—or does not submit written (email) confirmation within—the allotted free cancellation period (See ‘Cancellation Timeline’ below), or (b) is continually unreachable by a carrier or Mofit Home representative to arrange a delivery date and time within a 6-month period from the date the order arrives at our warehouse. Mofit Home will NOT provide refunds of any sort due to delays in the delivery of our merchandise for any of the following reasons:
- Manufacturer scheduling conflicts
- Limited on-hand stockand limited availability of materials
- Severe weather conditions at or around the main shipping terminal(s)
- Traffic congestion across state linesor at any point before or during transit
- High-volume shipment demands
- Issues with the on- and off-loading of the shipping containers
- Customs clearance (at the Port of Long Beach)
- Holiday closures
- Communication discrepancies from carriers
- Any cause beyond the control of Mofit Home
B. CANCELLATION TIMELINE
Timeline (From Date of Initial Payment)
Charge (% of Total Sales Price)
Day 1 - Day 5
Day 6 - Day 20
Day 21 - Day 30
After 30 Days
**All orders that are confirmed via EMAIL or SMS will incur a processing fee of 3%–6% of the total sales price if they are then canceled within the allotted 5-day complimentary cancellation period.
5. PRICE MATCH POLICY
See our Terms and Conditions for details.
6. ONLINE & IN-STORE CREDIT
Credit may be offered to a customer in lieu of a monetary refund. If a customer makes a purchase on an item that exceeds the amount of the issued credit, the difference can be covered by credit card or ACH transfer.
7. DISPUTE INFORMATION
Please see our Terms and Conditions for more information.
For further questions related to this Policy, contact us at (702) 405-7071.